1. Scope of Services

Bearded Mermaid specialises in producing high-quality printed products for wall art, stationery, gifts and digital downloads, all within the United Kingdom.

2. Ordering Process

Customers can place orders through our website or contact our customer service team directly if they’re looking for something bespoke.

All orders are subject to acceptance by Bearded Mermaid.

Orders for digital downloads will be made available for download immediately upon successful payment.

3. Payment

Payments can be made securely through our website using approved payment methods.

For bespoke or large orders, a non-refundable deposit may be required before production commences.

4. Shipping and Delivery

We offer shipping services with the UK and Europe.

Delivery times may vary based on product type and destination.

Customers are responsible for providing accurate shipping information. Additional charges may apply for re-delivery due to incorrect details.

5. Returns and Refunds

Customers must inspect products upon receipt. Any issues or discrepancies must be reported within 7 days of delivery.

Returns are accepted for damaged or defective items, and refunds or replacements will be provided accordingly.

Returns for personalised or bespoke items may be subject to additional terms.

6. Intellectual Property

Bearded Mermaid reserves the right to display and promote completed orders for marketing purposes unless the customer explicitly requests otherwise.

Customers are responsible for ensuring they have the right to use any images or content submitted for printing.

7. Privacy Policy

Customer information is handled in accordance with our Privacy Policy, available on our website.

8. Cancellations

Orders can request to be cancelled, which will be subject to the production status. A cancellation fee may apply for personalised or bespoke items.

9. Quality Assurance

Bearded Mermaid is committed to providing high-quality products. However, slight variations in colour and texture may occur due to the printing process.

10. Contact Information

For inquiries, concerns, or support, customers can contact our customer service team via hello@beardedmermaid.co.uk.

11. Governing Law

These terms and conditions are governed by the laws of the United Kingdom.

By placing an order with Bearded Mermaid, customers acknowledge and agree to these terms and conditions. Bearded Mermaid reserves the right to update or modify these terms at any time, and customers are encouraged to review them periodically.